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Thank you for our order confirmation and all your help today.
We would like to express our thanks to you and all your colleagues we meet for making the experience of selecting our furniture so relaxed and pleasurable. Everybody gave a strong impression they were enjoying working for Oceans which says a lot for your business.
We look forward to receiving delivery in the near future.
With best wishes,
I cannot praise ocean and in particular Peter Cooper enough.
Having been previously let down by a different company i logged onto oceans website and spoke to Peter over the live chat, I explained I was in urgent need of a rattan cube set and two sun loungers, Peter checked stock and confirmed that they would be able to deliver within seven days.
Peter was extremely efficient and friendly when confirming the details and helping me place the order. I received email confirmation of the order within minutes and was told I would receive confirmation of a delivery date a few days later on the 18th may.
On the button and as promised on Monday 18th I received confirmation that my order would be delivered on 21st may, a day ahead of schedule. The delivery driver was extremely helpful in positioning and unpacking the goods, the product quality was pleasing and exceeded my expectations..
Friends and family who have seen the products have commented on how nice they look and the protective covers make all the difference. Peter and Ocean were a pleasure to deal with, I have no problems recommending them and will certainly be contacting them should I find myself looking for additional products in the range.
You may be able to find cheaper products online but in my experience those companies will let you down, order with Ocean and you will receive excellent customer service and a quality product delivered when promised, worth every penny.
Just to say that the glass top for the coffee table arrived intact! Many thanks for your prompt response and help in getting the problem sorted out.
We're very impressed by the quality of the furniture and your standards of customer service.
I ordered the Original Oceana Cube set from Oceans last Monday evening and selected the free delivery option which stated that the estimated delivery time would be five working days. I therefore did not expect to receive notification of delivery until the following week. However, just two and a half days later, I received a phone call from the delivery company notifying me that my furniture was ready for dispatch and they were able to deliver it to me the very next day The set itself requires very little in the way of self-assembly and can easily be done by one person. I ordered the standard coffee colour and it looks absolutely beautiful. There are no irritating wobbles and in fact, the table has adjustable legs to compensate for these should they develop over time! It is a very well made set and I am delighted with both my purchase and the faultless manner in which it was received. Thank you - I will definitely be shopping at Oceans again for my next garden purchase! Written on: 30/06/2014 by BeverleyDawn
I recently took delivery of the Oceans Hawaiian Sofa Set and am really delighted with every aspect of it. In terms of design, materials and finish this is a step up from your average rattan furniture set but still well priced. It is robust and yet light enough to move about and the free weather cover is a real bonus. The sofa is actually a sofa bed so doubles up as a two person sun lounger as well for which cushions are supplied. Delivery was on time and the driver was most helpful.
Written on: 15/07/2014 by MarioRees
I would like to add an extremely positive review regarding my Costa Rica Cube set which was delivered last week. From start to finish my buying experience with your company has been first class, from confirmation of order, contact by delivery courier, assistance with transit from pallet to patio position and of course the quality and look of the furniture.
Although I did have a slight problem with one of the chairs, a phone call to Richard in Customer Services resulted in a replacement chair being sent by express delivery and I was even allowed to keep the faulty chair as an extra if required. Absolutely wonderful, I can't praise you highly enough and would have no hesitation in recommending and using your company again.
Dear Sir / Madam
I just wanted you to know how delighted we are with our Andorra dining set that was delivered yesterday. Easy to set up and it looks great. Your delivery man was very helpful and the one hour 'notice' of impending delivery is a great idea.
As you can see we're very happy customers.
Brad & Anne Plimmer
I would just like to say thank you for delivering my new table and chairs. They are wonderful and I have spent the morning in my garden relaxing on them.
You offer a good service and the delivery driver helped me to unpack the products.
I've just received my cube set, really pleased, excellent quality and good service. Ordered on Monday and delivered by Friday.
I would just like to thank you for my recent delivery of a rattan cube out door table and chairs.
I ordered them Saturday evening and they arrived Wednesday, wow that's amazing!! I'm so impressed, the table and chairs are a lovely quality and I hope the longevity with having the weather cover is just as reliable.
Excellent service, it's so good that service can be so good in this day and age.