All Oceans garden furniture and accessories conform and comply with the latest British and European Standards. All of the glass on our products is British Safety standard tempered safety glass, all of our cushion fabrics and fillings once again comply with all British Safety standards.
Here at Oceans we stand by our products and offer you a warranty that covers any structural rusting of the frame and any fading or splitting of the weave. This warranty is valid for a period of 10 years.
Weather covers come with a 12 month warranty and are supplied free of charge with each product.
Parasols and Cushion covers come with a 12 month warranty.
All orders that are shipped outside the UK are covered by a 12 month warranty with all shipping being the responsibility of the customer. Prior to the despatch of any goods going overseas we check and photograph all products to ensure there are no issues with any of the goods.
All warranty claims need to be put in writing to firstname.lastname@example.org with your order number and also images of the issues. One of our quality control team will then access your warranty claim and advise the next steps.
We do not cover.
General wear and tear or damage caused by negligence and/or improper use.
Damage that occurs as a result of repairs or alterations made without our approval.
Melting of the weave caused by secondary magnification.
Inproper use or neglact of the furniture.
Trade use is limited to a 1 year warranty.