How can I track my order?
Your order can be tracked from the website by your account number
Can you tell the availability of a particular item?
Our website is updated every day to reflect our current stock situation, alternatively you can speak to our sales team advisors, by dialing 01295 662200, and they will be able to confirm the availability of all items.
I would like to change my order.
If you would like to change your order please put the changes in writing so we have your authorisation to make the changes to firstname.lastname@example.org and we will contact you to confirm the changes have been made.
Do I have to pay for my item before it is delivered?
We always need to take the full payment from our customers before we dispatch any orders
If I order today, when will I receive my item?
If you order today, you will get an email to advise your delivery date. Next day delivery option is available at extra cost.
I need my delivery in a hurry. What services are available?
You can select the next day option on the delivery page for an additional cost of £45.00 if you order before 12pm
I would like to cancel my order
Please put the cancellation in writing along with the reason to email@example.com we will cancel the order and refund any payment made on the original method of payment. Refunds may take a few days to show in the account depending on your banks procedures. You can track your order/ cancellation on the website. if your order has been despacthed then you will charged a return cost which will be advised to you by customer service
I have questions how is the best way to communicate with Oceans?
You can call our telephone lines to talk with an advisor or there is a chat option on the website to chat direct from 9am to 5.00pm.
Does the furniture comply with British Standards?
All Oceans garden furniture and accessories confirm and comply with the latest British and European Standards. All of the glass on our products is British Safety standard tempered safety glass, all of our cushion fabrics and fillings once again comply with all British Safety standards. - See more at: http://www.oceansrattanfurniture.com/product-testing-and-certification#s...
I have an area of space I am working with, how do I determin which range is most suitable?
Each range details the dimensions along with each foot print, the footprint is the total amount of space required for each piece of furniture.
There are cushions missing for my set?
Some cushions are packed under the footstools, lift upside down and you will find them pushed under the seat of the stool.
The fixtures and fittings are missing for my table where can I find them?
The fixtures and fittings are taped to the table top or cardboard packaging material
There is mould and mildew on my cushions as I left them outside in inclement weather, do you have a detergent to remove this?
They can be laundered at 30 degress with a normal detergent, however we can not guarantee the mould would wash out. Replacement cushion covers can be purchased on the website if unsuccessful.
Hear at Oceans we stand by our products and offer you a warranty that covers any structural rusting of the frame and any fading or splitting of the weave. This warranty is valid for a period of 10 years.
Weather covers come with a 12 month warranty and are supplied free of charge with each product.
Parasols and Cushions and Cushion covers come with a 1 year warranty.
Glass- comes with a standard 1 year warranty, against manufacturing defects.
All orders that are shipped outside the UK are covered by a 12 month warranty.
All warranty claims need to be put in writing to firstname.lastname@example.org with your order number and also images of the issues. One of our quality control team will them access your warranty claim and advise the next steps. Prior to the despatch of any goods going overseas we check and photograph all products to ensure there are no issues with any of the goods.
We do not cover.
General wear and tear or damage caused by negligence and/or improper use and/or inclement weather
Damage that occurs as a result of repairs or alterations made without our approval.